RideAlong Limited (“RideAlong”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and mobile application (together, the “Platform”).
We follow the Nigeria Data Protection Act 2023 (NDPA) and other applicable Nigerian data protection rules.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
When you use RideAlong, we may collect the following information:
Personal details: name, phone number, email address, gender, and date of birth.
Verification details: driver’s licence, ID cards, or proof of insurance.
Payment details: bank account information or card details (handled securely through licensed payment providers).
Trip details: ride postings, bookings, routes, and communication between users.
Device details: IP address, browser type, device type, and location data (if enabled).
3. How We Use Your Information
We use your information to:
Create and manage your RideAlong account.
Verify your identity and build trust between users.
Process bookings and payments.
Communicate with you (support, updates, and notifications).
Improve the safety and performance of our Platform.
Meet legal and regulatory requirements in Nigeria.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
Other users: for example, showing a Driver’s name, car, and phone number to booked Passengers.
Payment providers: licensed by the Central Bank of Nigeria (CBN) to process payments.
Service providers: who help us operate the Platform (e.g., hosting, analytics, verification).
Authorities: if required by law or court order.
If data is transferred outside Nigeria, we will take steps required by law to keep it protected.
5. Data Retention
We keep your information only as long as necessary for providing our services, complying with the law, and resolving disputes. After that, we delete or anonymise it.
6. Your Rights
Under Nigerian law, you have the right to:
Access the personal information we hold about you.
Request deletion of your information (unless we need it for legal reasons).
Withdraw your consent at any time.
Complain to the Nigeria Data Protection Commission (NDPC) if you believe your data rights are being violated.
To exercise your rights, contact us at privacy@ridealongcar.com .
7. Security
We use reasonable technical and organisational measures to protect your information, including encryption, access controls, and monitoring. However, no system is 100% secure, and we cannot guarantee absolute protection.
8. Children’s Privacy
We use reasonable technical and organisational measures to protect your information, including encryption, access controls, and monitoring. However, no system is 100% secure, and we cannot guarantee absolute protection.
9. Cookies
We use cookies and similar technologies to:
Keep you logged in,
Analyse usage and performance,
Improve our services.
You can disable cookies in your browser settings, but some features may not work properly.
10. Complaints and Disputes
If you have a privacy concern, please contact us first at privacy@ridealongcar.com . If we cannot resolve it, you may contact the NDPC or seek resolution under Nigerian law.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website with a new effective date. If there are major changes, we will let you know through email or app notifications.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
